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© RMAUG 2009




Wednesday, August 10, 2016

Avaya Executive Briefing Center

12121 Grant Street

Thornton, CO  80241


Sponsored by


8:30 - 9:00 am  

Continental Breakfast

9:00 - 10:00 am  

User Group Business Meeting - Customer Private Network Event

10:00 am - 10:15 am

10:15 am - 11:30 am Introduction to Avaya SIP Troubleshooting - presented by Arrow SI
11:30 am - 12:15 pm Lunch
12:15 pm - 1:15  pm System Manager CM Administration - presented by Arrow SI
1:15 pm - 1:30 pm Break
1:30 pm - 2:30 pm Understanding TLS Security Certificates - presented by Arrow SI
2:30 pm - 3:00 pm Open Q&A: Ask the Arrow SI Experts
3:00 pm Meeting Wrap-up and Door prizes
          Speaker Information - David Lover and Andrew Prokop            

Introduction to Avaya SIP Troubleshooting

If you’re like most customers, you’ve started down the path of SIP in some way. Maybe it’s just SIP trunks, maybe it’s adjunct connectivity to integrate IVR’s or voicemail, or maybe you’ve begun rolling out SIP phones and soft clients like Avaya Communicator or One-X Communicator. If so, it’s important that you know how to troubleshoot in the world of SIP. It’s very different from H.323, with more things to keep track of. In this session we’ll provide an overview of SIP and Avaya’s use of SIP in their architecture. We’ll show you tools available in System Manager and Session Manager tools, including traceSM. If you’re new to SIP, this will be a great session to learn some of the tools to help you give your users a better experience. You won’t want to miss this session!

Understanding TLS Security Certificates

Historically, Avaya has let their customers remain oblivious to the concept of TLS Security Certificates (commonly known as X509 Certs). That’s changing very quickly. To enhance security, Avaya no longer includes their “Demo” cert in the newer Avaya Aura application servers and endpoints. That means YOU are now responsible for choosing, obtaining, installing, and renewing expiring certs. Are you prepared for this? Do you know the difference between an Enterprise Certificate Authority and a Commercial Certificate Authority? How about a PEM formatted Certificate versus a PKCS #12? When do you need a CSR? These are all really important aspects of making sure that your Avaya Aura system communicates correctly. We’ll give you everything you need to know to get started with Security Certificates. We’ll cover the basic concepts, talking about the pros and cons to the various options you have, including how to deploy these certs to your end-users. Understanding X509 Security Certificates are critical to today’s communication solutions. If you’re not comfortable with security certs, you can’t afford to miss this session.


An Introduction to Avaya Breeze

Breeze is one of the most exciting products to come from Avaya in a long time.  Although it would be easy to think of Breeze as just another API (Applications Programming Interface), it’s so much more than that.  Built around the concept of a workflow, Breeze allows developers to create custom solutions that integrate SMS text, WebRTC, database access, web services, email, voice, and so much more into powerful, flexible, and scalable solutions.  This session will give you a close look at the underlying technology to see for yourself how easy it is to create and deploy Breeze applications (or Snap-Ins as Avaya calls them).  If your enterprise is looking for ways to optimize its communications platform, increase employee productivity, drive up customer satisfaction, and find ways to differentiate its offerings from those of your competitors, you need to understand Breeze.


David Lover, VP Strategy and Technology

David-Lover-ArrowSI-1127 (2)David leads the strategy for our core Enterprise Communications portfolio. He focuses on products and solutions to address the customer needs of Unified Communications and Collaboration, Customer Experience, CEBP, and End-User Adoption.

David works closely with the product marketing and development teams of our top partners to understand their strategy, and while representing Arrow SI and their customers, collaborate with those teams to provide guidance and feedback to shape the future direction of those partners’ portfolios. He uses these relationships and set of product knowledge to work with Arrow Systems Integration teams to be in alignment with the total portfolio strategy. As a member of Arrow Systems Integrations executive leadership team, he works with every part of the business. From Sales to Professional Services, from senior leadership to end-users, from overall business strategy to nuts and bolts technical understanding, his skills at identifying, articulating and managing our strategic technology direction to customers, partners and employees sets Arrow Systems Integration apart as a leader in our industry.

David is a former Senior Engineer at Lucent Technologies and Avaya and has applied communications technologies in a business environment for large Fortune 500 and Enterprise multi-site corporations.  David is a nationally recognized keynote speaker and presenter at numerous industry conferences, forums, and seminars across the United States. He has built tremendous, strategic relationships with analysts and manufacturers alike, insuring relevancy and the best possible “future state” outcome for Arrow Systems Integration and their customers. He holds a Bachelor of Science degree in Electronic Engineering and a Master of Science degree in Technical Training and Development.



Andrew Prokop, Director of Vertical Industries


Andrew ProkopAchievements

Andrew Prokop has been heavily involved in the world of communications since the early 1980’s. He holds four United States patents in SIP technologies and was on the teams that developed Nortel’s carrier-grade SIP soft switch and SIP-based contact center. His software currently exists inside products from Avaya and Genband. 

Andrew’s background in developing the protocols, applications, and core technologies of unified communications puts him in a unique position.   His deep understanding of how communications works at the lowest levels can be invaluable to an enterprise that has embarked on the transformation from a legacy PBX to a multimedia, intelligent contact engine.

Through customer engagements, users groups, tradeshows, and webinars Andrew has been an evangelist for SIP as a transformational technology for enterprises and their customers. Andrew understands the needs of the enterprise and has the background and skills necessary to assist companies as they drive towards a world of dynamic and immersive communications.

Andrew is an active blogger on all things communications-related and his articles have appeared in Avaya Connected and No Jitter.


Areas of Expertise

·         Session Initiation Protocol

·         Communications Enabled Business Processing

·         Unified Communications applications

·         Distributed Enterprise Communications

·         Mobile Communication Services

·         Legacy Telephony Protocols

Previous Work Experience - Nortel – Senior Sales Engineer, Manager of software development, Software Design and Programming

Degrees, Certifications and Training - B.S. Computer Science – Arizona State University


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