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© RMAUG 2009

 

 

Agenda

Wednesday, August 12, 2015

Avaya Highlands Ranch

8744 Lucent Blvd., Highlands Ranch, Colo.

 

Sponsored by

  

8:30 - 9:00 am  

Continental Breakfast

9:00 - 9:45 am  

User Group Business Meeting

10:00 am - 10:15 am

Break
10:15 am - 10:45 am What's New at Avaya

10:45 am - 12:00 pm

Legacy network to SIP, key steps to prepare for and conduct a complex migration - Mike Robles, Level 3 Enterprise Voice Services Director

12:00 pm - 1:00 pm Lunch
1:00 pm - 2:15 pm  Contact Center, improving the customer experience - Art Goldberg, Level 3 Contact Center Services Director
2:15 pm - 3:00 pm Break
2:15 pm - 2:45 pm Essential Job Skill Training - Board facilitated discussion regarding education, certification and training to
2:45 pm - 3:00 pm Meeting Wrap-up and Doorprizes
   
                         
   
             

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