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© RMAUG 2009

 

 

Agenda

Wednesday, February 10, 2010

Avaya Executive Briefing Center

Westminster, Colo.

Directions

Sponsored by NACR

 

NACR will be discussing the Avaya/Nortel acquisition and focus on the roadmap for the various offers.  Additional topics may include Microsoft demos in the briefing center, maintenance offers, system management and the next generation contact center.

 

8:30 - 9:00 a.m.  

Registration

9:00 - 10:00 a.m.  

User Group Business Meeting

10:00 - 10:15 a.m.  

Break

10:15 - 10:30 a.m.

NACR Welcome - Dennis Clevenger, Western Region VP

10:30 am - 11:30 am

What's New from Avaya - The Avaya/Nortel integrated roadmap; Lloyd Halvorsen, Executive Briefer
11:30 am - 12:15 pm

Lunch

12:15 - 1:00 pm.

Breakout 1 (Sessions B, C, D, E)

1:00 pm - 1:45 pm Breakout 2 (Sessions A, B, C, D)
1:45 - 2:00 p.m.

Break

2:00 - 2:45 pm

Breakout 2- (Sessions A, D, E)

3:00 - 3:15 p.m.  

Wrap-up & Prizes

Session Information:

  1. Avaya Aura System Manager – Mike Killen, Avaya System Management team
  2. Avaya / Nortel Integrated Contact Center roadmap – Michael Perry, Avaya Contact Center team
  3. Adding value to Avaya maintenance offers with ConvergeOne Vision and support options for Nortel  and Cisco – Dan Gorski, NACR VP of Knowledge Development
  4. How Avaya  adds magic to Unified Communications with Microsoft Applications – Lloyd Halvorsen, Avaya Executive Briefer
  5. Emerging data strategies & the Avaya data portfolio – Steve Boston, NACR Convergence Engineer