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© RMAUG 2009

 

 

Agenda

Wednesday, November 12, 2008

Avaya Highlands Ranch Complex

Directions

Sponsored by Accuvoice

 

8:30 - 9:00 a.m.  

Registration

9:00 - 10:00 a.m.  

User Group Business Meeting

10:00 - 10:15 a.m.  

Break

10:15 - 10:45 a.m.  

What's New at Avaya - Avaya Support Site Tools and Capabilities Review and Demonstration

10:45 a.m. - Noon  

  • How do I deliver the same services to my customers with reduced

  • operating budgets?

  •  Is there any outside funding available and how do I get it?

  • Are there really ways I can "Generate Revenue" from my Avaya

  • infrastructure investment?

  • How can I improve customer service from my Avaya infrastructure

  • investment?

  • Compliance & Public Safety using my current Avaya infrastructure.

Presentation and handout information            presented by Accuvoice

Noon - 12:45 p.m.

Lunch

12:45 - 1:45 p.m. Continued discussion of morning topics and discussion of individual RMAUG member applications
1:45 - 2:00 p.m.

Break

2:00 - 3:00 pm

RMAUG Professional Development Series:  Tracing in Avaya CM including an overview of MST (Message Sequence Trace); Jeff Lusby, Grant Thornton

3:00 - 3:15 p.m.  

Wrap-up

 RSVP