Meeting Info
Prof. Dev. Series
Member Referral
Prior Meetings
Sponsor Info
Job Board
Contact Webmaster

© RMAUG 2009




Wednesday, November 14, 2007

Avaya Highlands Ranch Complex


Sponsored by Unimax


All attendees will be entered in a drawing for an iPod Nano


8:30 - 9:00 a.m.  


9:00 - 10:00 a.m.  

User Group Business Meeting

10:00 - 10:15 a.m.  


10:15 - 10:45 a.m.  

What's New at Avaya

10:45 a.m. - Noon  

Enterprise Communication Management: Issues, Resolution and Questions; Eliot Axelrod, Unimax

Noon - 1:00 p.m.  


1:00 - 1:45 p.m.  

Customer Presentation on Telecomm Challenges and Solutions - Steven Rosenfeld, University of Texas - El Paso

1:45 - 2:00 p.m.  


2:00 - 3:00 p.m.  

Professional Development Series - Tips and Tricks for a Successful Telecomm Presentations - Scott Magerfleisch

3:00 - 3:15 p.m.   Wrap-up


Eliot Axelrod, Account Manager, Unimax

Eliot has worked with some of the largest companies in computer hardware and software solutions – Apple, IBM/Lotus and some of the most exciting start-ups including Unimax Systems, MacroMind, the precursor to MarcoMedia. He’s been involved in product management, strategy formulation, sales force automation and marketing. Always known for his ability to turn a wild mess of seemingly incoherent information into a tight message, Eliot has helped companies capture the proper attention from their prospects. Eliot helped guide companies in the graphics, social networking, messaging, and payment space.


A graduate of NYU in Economics, and the University of Minnesota’s Carlson Graduate School of Business, Eliot has a long history of bringing careful thinking to problems vexing customers and organizations. He brings an unusual mix of technical understanding and sales acumen to the companies he services.


At Unimax Systems, Eliot has been an active participant in both sales and message delivery to the telecommunications market space. He’s been bringing his expertise to bear on some of the most exciting customer situations for Unimax.


Customer Presentation on Telecomm Challenges and Solutions

Steven Rosenfeld of the University of Texas – El Paso will present an exciting discussion focused around the pitfalls and solutions common to University telecommunication infrastructures. Learn how a university telecommunications system compares and contrasts to the issues faced by the corporate telecommunications world. Steve will describe and demonstrate how the university used IT based tools to solve one the biggest telecommunications challenges faced by educational and business institutions alike. Learn how you can leverage the solutions used by Steve and his team to reduce your own operating expenses and deliver better customer service to your organization. Please plan to attend this important educational session.


Steve Rosenfeld, University of Texas – El Paso

Steve has been with the University of Texas for 42 years. He became involved with university’s telecommunications group in 1984 during the time of divesture. In 1986, he replaced the Centrex 6-button telephones with 16 ITT 3100 systems that also used Centrex lines. In 1992, the 3100’s were replaced with a Rolm 9751. Over the next three years, the Steve will work to replace the 9751 with an Avaya IP solution. Steve is an expert in telecommunications infrastructure and its application to the real world.




Tips and Tricks for a Successful Telecomm Presentations

Have you ever needed to make a request for a new Phone system, or an upgrade, and were nervous?  Have you ever needed to ask for something technical from a non-technical board or boss and were afraid to fail or get turned down?  Ever wondered how to keep upper management engaged in your VoIP proposal?  If so, this presentation will help you by briefly going over the rules for presenting, as well as include two specific Telecom real-world scenarios (VoIP proposal to a Board of Directors and PBX interconnect with a 911 switch), to show how this can be accomplished successfully.

Scott Magerfleisch Bio

Scott Magerfleisch has over 12 years of voice and data experience; and has installed over a dozen PBX’s from the ground up.  Recently, Scott moved from working for a Nortel PBX environment (supporting over 3,000 sets and 100 locations) to an Avaya environment where he supports and manages over 30 locations with a mix of older Definity systems to the newer G250 and S8300 systems.  Scott has provided technical presentations for other user groups regarding VoIP at a local, regional, and international level.  Scott is also responsible (with the help of John Neiberger) for writing one of Nortel’s IP Communications Feature enhancements.  Scott has held Nortel (NNCSS), Lucent (Advanced Fiber Optics Technical Certification), and Cisco (CCNA) certifications, and is currently working on his Avaya (ASA) certification.